Orthodontic Management - Dynamic Perceptions

Dynamic Perceptions hosted two very successful Orthodontic Managers’ Study Group meetings in 2009 – one in June and the other in December. Both these meetings were attended by managers across the nation who view the meetings as an opportunity to both refresh their ideas and knowledge and network and problem solve with other like-minded professionals.

The presentations covered in these two meetings ranged from orthodontic tendering, legal and disciplinary procedure updates to marketing planning, worldwide web promotion and staff appraisals via ‘hot topics’ and table discussion. With a day packed so full of ideas and updates it is no surprise that many of our delegates never miss a meeting!

Past experience of the usefulness of the content and the opportunity to share with other managers
Content of the meeting
To increase my knowledge of marketing
Previous good experiences
Interested to meet other managers and learn what other practices do
Always wanting to improve
Enjoyed previous courses
Food! Hot quiche! Scrummy!
Lina!

All delegates responded that they would recommend the course to other orthodontic practice managers.

Transform your front-of-house team from ordinary to great.
This three-day workshop held in locations in London, Leeds and Dublin, focused on the delivery of great customer service. An innovative new format with telephone coaching between each modules meant that delegates received practical assistance to help them implement the learning received in each workshop.

It’s good to meet with other Practice Managers as well as hearing outside speakers
I now have so many ideas I don’t know if I’ll have time to get them all together but am certainly looking forward to the challenge and the end result
Excellent day overall
Very informative
Great to meet everyone!
Today was informative and inspiring. As ever, so many ideas to take back and implement – some tomorrow, some next year.
Keep doing them!
Beautifully presented as always – valuable networking opportunity
Well time managed and lots of up to date information
As ever, a most enjoyable and informative day. Very well worthwhile
Speakers were all interesting
Very good day!

Treatment Coordinator and The New Patient Journey: A no-nonsense approach to case acceptance. (2008)
Where Workshops in Oxford and Dublin

A highly successful 2-day, hands-on workshop designed to take delegates through the entire new patient process.

In addition to learning more about the TC role, delegates (including orthodontists, TCs, receptionists and managers) were able to role play the significant moments of interaction with patients and left with greater confidence to make those vital moments count!

“Very Great to hear things from a person who has clinical experience as well as "selling skills". A great way of introducing enthusiasm with the team! The course was fantastic overall!”

“Fantastic course- never thought I would be able to stand in front of all those people and do role play - thanks Lina ”

“I was unaware of the role of the TC but now feel informed about the role and the depth of the role plus the necessity of a TC in our practice”

“I have enjoyed the course very much. It gets me interested in the TC role even more. I have learned a lot and hope to implement new tips in my practice”

“Love the TC role and learning about it. I want to do it! Loved the friendly and relaxed atmosphere. Thank you!”

“Made me feel that I am capable of improving myself and my practice. A very welcome feeling”

“Very informative. Felt very personalised. Enjoyed it!”

“Interesting and not too technical", "Excellent", "Very useful and informative for both staff and patient”