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© 2006 Dynamic Perceptions Ltd
Orthodontic management
Orthodontic Management
Orthodontic Management
   
 

COURSE COMMENTS

Transform your front-of-house team from ordinary to great.
This three-day workshop held in locations in London, Leeds and Dublin, focused on the delivery of great customer service. An innovative new format with telephone coaching between each modules meant that delegates received practical assistance to help them implement the learning received in each workshop. 

What delegates had to say

'Desiree and Lina made the course very exciting and fun. I learnt how to change my mindset and become more than 'just' a receptionist. I have learnt how to exceed people's expectations and feel I can help the practice to become better.'

'The material was excellently presented and has made me feel equipped to tackle the most difficult situations with confidence. Marketing made easy!'

'It has been fantastic and really helped me as a person both at home and work life. Two brilliant speakers who have so much enthusiasm it rubs off on us!'

'Excellent. Anyone who works in customer service needs to attend your course. Thank you.'

Treatment Coordinator and The New Patient Journey: A no-nonsense approach to case acceptance. (2008)
Where Workshops in Oxford and Dublin

Course overview

A highly successful 2-day, hands-on workshop designed to take delegates through the entire new patient process.

In addition to learning more about the TC role, delegates (including orthodontists, TCs, receptionists and managers)  were able to role play the significant moments of interaction with patients and left with greater confidence to make those vital moments count!

This comprehensive course covered:

  • the characteristics, roles and responsibilities of a great TC
  • the elements of a TC job description
  • what the new orthodontic patients of today expect, and how to meet and exceed their expectations
  • understanding the true nature of the products and services you provide
  • the role of the entire team in the new patient process
  • the business approach- enhanced verbal skills, techniques that break down barriers before and after case presentation, utilising technology (presentation from Medivision) and how to schedule the TC into your appointment for maximum benefit

What delegates had to say

“Very  Great to hear things from a person who has clinical experience as well as “selling skills”. A great way of introducing enthusiasm with the team! The course was fantastic overall!”

 “Fantastic course- never thought I would be able to stand in front of all those people and do role play - thanks Lina ”

 “I was unaware of the role of the TC but now feel informed about the role and the depth of the role plus the necessity of a TC in our practice”

 “I have enjoyed the course very much. It gets me interested in the TC role even more. I have learned a lot and hope to implement new tips in my practice”

 “Love the TC role and learning about it. I want to do it! Loved the friendly and relaxed atmosphere. Thank you!”

 “Made me feel that I am capable of improving myself and my practice. A very welcome feeling”

 “Very informative. Felt very personalised. Enjoyed it!”

 “Interesting and not too technical”, “Excellent”, “Very useful and informative for both staff and patient”

Orthodontic Managers’ Study Group (OMSG) News

The first meeting of the OMSG for 2008 was held  at the BOS headquarters, London, in May. A full complement of 25 delegates joined Lina and her guest speakers to hear presentations on topics relevant to forward-thinking orthodontic managers and their practices. To find out more about the day's programme, Click here to download PDF

Why do delegates attend? Here are some of their reasons:

"They're always informative!"

"I wanted more information to enable me to grow within my position. To know what I am supposed to be covering.”

“I knew it would be worthwhile and I knew that I would learn a lot.”

"I have been to Lina's courses before and I always learn so much!”

"The meeting in May was absolutely wonderful.Hilton from Fooco has paid us a visit and we'll be filming in a few weeks! Orthocare have promised to look at updating their brace advice leaflets at my request. ”

“Our bullying and harassment statement is now on the wall and I had the opportunity to use my 'elevator speech' last week which resulted in a new patient so now I'm teaching the nurses how to be in an elevator.”

"Thanks for a great day, I found every aspect of it very useful, informative,interesting, and helpful.”

All delegates responded that they would recommend the course to other orthodontic practice managers.
 
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Dynamic Perceptions is an orthodontic consultancy for orthodontists requiring orthodontic management training in orthodontic practices throughout the UK. Orthodontic consultant Lina Craven provides orthodontic practice management courses, seminars and workshops. This orthodontic consultancy specifically tailors its orthodontic training courses to meet the needs of treatment co-ordinators, TC coordinator and each individual orthodontic management team. Orthodontic consultant Lina Craven can be contacted on 01844 275527